Available courses
This program is part of TPMG's Competency Based Education Platform©. Those who complete the program will not only receive a Master's Certificate for Improving HCAHPS Scores the Patient Experience, but will also earn Continuing Education Units (CEUs). The Continuing Education Units awarded are globally recognized units designed to provide a record of an individual's continuing education accomplishments. One CEU is awarded for each 10 contact hours of instruction and time allocated toward patient experience initiatives.
This program is designed for individual contributors, middle managers
and senior leaders. It is a curriculum that provides the knowledge
and skills which help leaders establish and sustain a culture of
continuous improvement. Students learn best practices like the Toyota
Production System, the Deming Management Method, Six Sigma Tools and The
Balanced Scorecard. The Just-in-Time training format provides the
means to learn and apply new skills within 40 to 60 minutes! In
addition, the program is supplemented with online office hours from a
TPMG Global© faculty member for live coaching and blended learning opportunities.